How to re-authorize your Google Account

Occasionally, you may see an error when trying to export data to Google Drive or connect an authorized Google account during the audit setup.

Re-authorizing your Google account may be enough to get everything back on track, so here is how to do it.

From Global Settings

• Navigate to Settings in the top menu, right next to Your Account
• Find the Google Accounts tab
• Find the relevant account (pay attention to the Type column)
• Click Re-Authorise and follow the prompts in your browser window

• Make sure to 'Select all' to ensure that Sitebulb has all the necessary permissions

 

From Project Settings

If you are already in the process of setting up a project, you don't need to navigate away from this screen to re-authorize. 

• Open the Google Account drop-down 
• Click the 'Sign in with Google' button
• Follow the prompts in your browser to re-select and authorize the Google account

*Note: You will not lose data when re-authorising or deleting Google Accounts from your Sitebulb settings.

Once you have re-authorised your account:

• Navigate back to Project Settings
• Select the relevant Google Account again when prompted

If you are still having trouble connecting to your Google Account after following the steps above, please contact support.