Contact Sitebulb Support

If you need to contact support or speak with us, the very best way to do this is by emailing support@sitebulb.com.

Help us help you

Please ensure you are running the latest version of Sitebulb, and that any issues are also present on this version.

If you need to report an issue, some data that will help us help you (and we may well ask you to send us anyway):

  • Screenshots (or even better, screencasts!) of the issue. You can use Jing to quickly create these and upload for free.
  • The website you are auditing, if you are able to share this (NDAs and all that).
  • What crawl settings you are using (e.g. Chrome Crawler, with every box ticked).
  • An export of the audit itself (this does not mean Excel spreadsheets, it means the .sbp audit file which you can export like this). Check this guide - how to export a Sitebulb audit.

If you come armed with this information, we can get to the root of your problem a lot quicker.

Self-help

If you want to try and figure out a solution yourself, here are some self-help resources:

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