Contact Sitebulb Support

If you need to contact support or speak with us, the very best way to do this is by emailing support@sitebulb.com.

Help us help you

If you need to report an issue, some data that will help us help you (and we may well ask you to send us anyway):

  • Screenshots (or even better, screencasts!) of the issue. You can use Jing to quickly create these and upload for free.
  • The website you are auditing, if you are able to share this (NDAs and all that).
  • What crawl settings you are using (e.g. Chrome Crawler, with every box ticked).
  • An export of the audit itself (this does not mean Excel spreadsheets, it means the .sbp audit file which you can export like this). Check this guide - how to export a Sitebulb audit.

If you come armed with this information, we can get to the root of your problem a lot quicker.

Self-help

If you want to try and figure out a solution yourself, here are some self-help resources:

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